Self-Study Guide-UEECO0006 Participate in computer equipment work and competency development activities CPC aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core Units MEM16006 Organise and communicate information MEM16008 Interact with computing technology MEM22002 Manage self in the engineering environment MEM30012 Apply mathematical techniques in a manufacturing engineering or related environment MSMENV272 Participate in environmentally sustainable work practices Elective Units CPPBDN6106 Produce building information modelling for building design projects MEM09002 Interpret technical drawing MEM09011 Apply basic engineering design concepts MEM09155 Prepare mechanical models for computer-aided engineering (CAE) MEM09214 Perform advanced engineering detail drafting MEM09220 Apply surface modelling techniques to 3D drawings MEM12003 Perform precision mechanical measurement MEM13019 Undertake work health and safety activities in the workplace MEM13020 Supervise work health and safety in an industrial work environment MEM09229 Read and interpret technical engineering drawings MEM12024 Perform computations MEM13015 Work safely and effectively in manufacturing and engineering MEM13019 Undertake work health and safety activities in the workplace MEM15001 Perform basic statistical quality control MEM15004 Perform inspection If you require RPL Kits with comprehensive benchmarking

Core units ICTPMG802 Manage a telecommunications project Elective units BSBINN801 Lead innovative thinking and practice ICTPMG804 Evaluate and use telecommunications management networks ICTSUS806 Lead applied research in ICT sustainability Additional electives ICTTEN809 Analyse business specifications to produce technical solutions If you require RPL Kits with comprehensive benchmarking

Units of competency ICTCYS407 Gather

Units of competency SITEEVT008 Manage event staging components SITEEVT002 Process and monitor event registrations If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-UEECO0006 Participate in computer equipment work and competency development activities CPC aggressive or abusive customers SIRXCEG009Our self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the