Self-Study Guide-CPCCOM1012 Work effectively and sustainably in the construction industry FNS charge and replace batteries and

charge and replace batteries and jump-start vehicles AURTTK102 Use and maintain tools and equipment in an automotive workplace AURTTY001 Repair vehicle chassis

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

Core units VU23529 Analyse and participate in complex conversations VU23540 Present and listen to complex oral presentations in an employment or professional context Specilisation Units (2) BSBWRT411 Write complex documents VU23544 Critically read and write complex descriptive texts in a professional context General Electives (4) BSBTEC302 Design and produce spreadsheets BSBINS302 Organise workplace information BSBTEC301 Design and produce business documents BSBTWK401 Build and maintain business relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBTEC101 Operate digital devices ICTICT211 Identify and use basic current industry specific technologies BSBOPS101 Use business resources FSKDIG002 Use digital technology for routine and simple workplace tasks * We can develop additional elective units that are not listed on request (Please contact us for further information)

policies and procedures in the construction industry If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-CPCCOM1012 Work effectively and sustainably in the construction industry FNS charge and replace batteries andOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the