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Learning and Assessment Kit-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Discount Units of competency FWPCOT3295 Assess

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Units of competency FWPCOT3295 Assess and maintain cutter performance FWPCOR3204 Visually assess materials FWPCOT3273 Set up and run multi-head moulder to produce complex profiles FWPCOT3272 Set up and run multi-head moulder/planer to produce simple profiles If you require RPL Kits with comprehensive benchmarking

select and induct team members SIRXTAD002 Develop the retail frontline SIRXMGT002 Lead a frontline team If you require RPL Kits with comprehensive benchmarking

Units of competency ICTNWK605 Design and configure secure integrated wireless systems ICTNWK610 Design and build integrated VoIP networks ICTNWK603 Plan

MEM12002B Perform electrical/electronic measurement MEM12004B Perform precision electrical/electronic measurement MEM18055B Dismantle

Units of competency FBPTEC4017 Produce grain-based wash for distillation FBPTEC4012 Manage raw materials FBPFST4014 Apply sensory analysis in food and/or beverage production FBPTEC4019 Manage still operations to produce brown spirits FBPFST4013 Interpret and respond to food and/or beverage test results FBPTEC4016 Produce fruit-based wash for distillation FBPTEC4020 Blend spirits FBPTEC4003 Control food contamination and spoilage FBPTEC4018 Manage still operations to produce white spirits * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Discount Units of competency FWPCOT3295 AssessOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to

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