Vocational Placement Kit-ICTDBS418 Monitor and administer databases ELICOS Placement Test aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Units of competency HLTAHW071 Manage medicines in Aboriginal and/or Torres Strait Islander primary health care HLTRNL002 Provide care and support to a person undergoing renal replacement therapy HLTRNL001 Support a person with chronic kidney disease HLTAHW020 Administer medications * We can develop additional elective units that are not listed on request (Please contact us for further information)

to be completed by an independent third party who is familiar with the candidate’s abilities in the workplace and who currently is (or has previously worked) in a supervisory position to the candidate

equipment and merchandise * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner GuideThe learner guide meets training package criteria and is developed in a logical order

Vocational Placement Kit-ICTDBS418 Monitor and administer databases ELICOS Placement Test aggressive or abusive customers SIRXCEG009A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.