Self-Study Guide-AMPR105 Provide service to customers EAL Units of competency ICTICT819 Lead

Units of competency ICTICT819 Lead analysis of information and communications technology business strategy ICTTEN824 Manage network testing strategies ICTICT818 Develop knowledge management strategies ICTTEN817 Plan transmission networks ICTICT822 Manage automated ICT system applications ICTTEN823 Manage voice

implement and test enterprise communication solutions ICTNWK562 Configure internet gateways * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSTGN2013 Identify fibres

Units of competency SITXFSA001 Use hygienic practices for food safety SITXCCS006 Provide service to customers SITHFAB005 Prepare and serve espresso coffee SITXFIN001 Process financial transactions If you require RPL Kits with comprehensive benchmarking

weeds and diseases AHCCHM404 Develop procedures to minimise risks in the use of chemicals BSBINT303 Organise the importing and exporting of goods BSBRSK401 Identify risk and apply risk management processes FBPOPR3004 Set up a production or packaging line for operation FBPTEC4002 Apply principles of food packaging TAEASS301 Contribute to assessment If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-AMPR105 Provide service to customers EAL Units of competency ICTICT819 LeadOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the