Unit Knowledge Guide-CPPSEC2111 Apply security procedures to manage intoxicated persons Professional Development aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Units of competency MSMTMREF301 Use and maintain reference standards MSMTMVER402 Verify liquid measuring instruments using volume measures If you require RPL Kits with comprehensive benchmarking

Core units BSBCRT301 Develop and extend critical and creative thinking skills BSBXCS303 Securely manage personally identifiable information and workplace information BSBXTW301 Work in a team ICTICT313 Identify IP

Units of competency RIICOM201E Communicate in the workplace RIIWHS201E Work safely and follow WHS policies and procedures RIIWHS205E Control traffic with stop-slow bat RIIWHS206 Control traffic with portable traffic control devices and temporary traffic signs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Elective units RIIENV301E Conduct atmospheric monitoring Group G RIIMCU301E Conduct specialised strata control operations Group G RIIHAN208E Perform dogging Group H RIIMPO307E Conduct wheel grader operations in underground mines

Unit Knowledge Guide-CPPSEC2111 Apply security procedures to manage intoxicated persons Professional Development aggressive or abusive customers SIRXCEG009Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner