Assessment Kit-ICTSS00093 Telecommunications Linesworker HFC Skill Set Qualification aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

configure and secure a small office or home office network If you require RPL Kits with comprehensive benchmarking

Core units BSBDIV501 Manage diversity in the workplace SITHIND004 Work effectively in hospitality service SITXCCS007 Enhance customer service experiences SITXCOM005 Manage conflict SITXFIN003 Manage finances within a budget SITXHRM001 Coach others in job skills SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXWHS003 Implement and monitor work health and safety practices Elective units SITXFSA001 Use hygienic practices for food safety Group A BSBSUS401 Implement and monitor environmentally sustainable work practices Group B SITHFAB002 Provide responsible service of alcohol Group B SITHFAB004 Prepare and serve non-alcoholic beverages Group B SITHFAB005 Prepare and serve espresso coffee Group B SITXFSA001 Use hygienic practices for food safety Group B SITXFSA002 Participate in safe food handling practices Group B SITXHRM002 SMaintain the quality of perishable items Group B SITXWHS002 Identify hazards

Core units CUAIND412 Provide freelance services CUAIND512 Enhance professional practice using creative arts industry knowledge CUAPPR411 Realise a creative project CUAPPR515 Establish and maintain safe creative practice Elective units CUAANM302 Create 3D digital animations CUAANM411 Create advanced 3D digital models CUAANM412 Create digital visual effects CUAANM511 Create 3D digital character animations CUADIG511 Coordinate testing of interactive media products CUADIG512 Design digital applications CUADIG513 Design e-learning resources BSBPMG430 Undertake project work CUAAIR411 Plan and conduct interviews BSBFIN501 Manage budgets and financial plans BSBHRM525 Manage recruitment and onboarding If you require RPL Kits with comprehensive benchmarking

select and induct staff SITXCCS008 Develop and manage quality customer service practices If you require RPL Kits with comprehensive benchmarking

Assessment Kit-ICTSS00093 Telecommunications Linesworker HFC Skill Set Qualification aggressive or abusive customers SIRXCEG009Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of