aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises
policies and procedures in the construction industry CPCWHS3001 Identify construction work hazards and select risk control strategies Elective Units CPCCCA3019 Erect and dismantle formwork to suspended slabs
Units of competency SITTTSL003 Provide advice on international destinations SITTTSL004 Provide advice on Australian destinations * We can develop additional elective units that are not listed on request (Please contact us for further information)
Core units BSBSMB301 Investigate micro business opportunities BSBCRT401 Articulate
Each kit comes with a comprehensive Assessor Pack
Learner Resources-SISOCYT002 Ride bicycles on roads and pathways, easy conditions PSP aggressive or abusive customers SIRXCEG009Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all